What is DTS Army?

What is DTS Army

Department of Defense (DoD) military and civilian personnel can book official travel and manage travel expenses. For this reason, access to the DTS Army is a requirement. Are you one of those who have difficulty accessing the DTS Army? Below, we’ll walk you through the steps to sign up and activate DTS Army.

What is DTS Army?

Defense Travel System (DTS) Army is a fully integrated, end-to-end electronic travel management system that automates DoD temporary duty (TDY) travel. It enables travelers to authorize, book, obtain permits, generate refund vouchers, and pay bank account and Government Travel Charge Card (GTTC) providers from a single web portal.

DTS is available 24 hours a day.

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Overview DTS Army [904.11 KB]

How do I Create a DTS Account?

Before the DTS Army creates an account, have your organization’s current DTS POC available if you’re using DTS as a member of the military. Then, reset your user ID. This helps create your AF Reserve profile. Next, follow the steps below to create a DTS account.

Users without an existing DTS profile can enroll themselves the first time they log on to the system. To register with DTS, follow these steps:

  • Log in to your computer and open Internet Explorer. Make sure the CAC is in her CAC reader.
  • Go to his DTS home page at http://www.defensetravel.osd.mil/ or type “DTS” into a web search engine. The DTS home page is shown below.
  • Check that you are in compatibility mode by checking for the torn paper-like icon at the end of the web address bar (circled in the image below). A shaded (blue or gray) background is required. If not, click the icon to switch to compatibility mode. If you don’t see the icon, your operating system is already in compatibility mode.

How do I Create a DTS Account - 01

  • Click “Log In” in the large blue box near the top of the DTS Home Page.

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  • Next, you will see the DoD Privacy and Ethics Policy. Read the policy and select Agree. Select Deny to return to the DTS home page.

How do I Create a DTS Account - 03

  • Once accepted, a dialog box will appear asking you to select your DTS Army certificate. So, you have to select a valid certificate and click OK.

How do I Create a DTS Account - 04

  • Now, you have officially entered the DTS, as shown below.

How do I Create a DTS Account - 05

DTS Self-Registration Instructions (Available Download in PDF)

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DTS Self-Registration Instructions [1.04 MB]

How to Login DTS Army

To log in to DTS, you must have an active DTS profile. Therefore, you should contact your local Defense Travel Administrator to facilitate the sign-up process. You can contact DTA using the contact information available online at: https://www.defensetravel.dod.mil/site/localSupport.cfm.

A few things happen when you log in:

  • DTS finds valid accounts registered by surname and social security number. When DTS finds a registered and valid account, DTS provides the account with a User ID. This allows the system to log in without rechecking the name and SSN.
  • DTS was unable to find an account registered with your name and SSN. Or DTS found your account, but it’s not active. In this case, perform self-registration and enable the DTS profile.
  • An error occurred that prevented DTS from creating the account. For example, DTA and CAC certificates registered with DTS have different names.

If you get this error regardless of the error type, try again and sign in again. If the error persists, please contact DTA. Be sure to record the content of any DTS error messages that you receive to aid in troubleshooting.

DTS will block access if you enter an incorrect CAC PIN three times. In such cases, you will need to contact the Local Registration Authority (LRA) or CAC office to initiate access.

How to Activate Your Own DTS Profile

If you attempt to log into DTS and DTS cannot find your registered account, or if your account is not active, DTS will display the Activate Account screen. As shown in the image below:

How to Activate Your Own DTS Profile

  • Enter your Social Security Number (SSN) and complete it in the field provided.
  • After that, check the box provided if you are in the Reserve or National Guard and would like to use the Reserve Component profile.
  • Then, click Activate Account.

After clicking Activate Account, you will be presented with two options depending on your issue:

  • If you already have a DTS account but are not active, DTS will automatically activate your account and display the toolbar. This way, you can go directly to the DTS Dashboard.
  • However, if you do not have a DTS account, you must register.

Accessing DTS: First-time Users

After you log into the DTS Dashboard, you will find four main features:

Accessing DTS - First-time Users

1. Login Information

Accessing DTS - Login Information

DTS displays the current system status in the upper right corner of the screen. In addition, there is a bell icon that can be used to display your organization’s notifications. An icon indicates the number of available alerts.

Your profile name appears next to the bell icon. You can view data such as your organization, organization access, and permission levels, update or reset your profile, and log out of your DTS.

2. Administrative Functions

The administration function is located at the top of the DTS screen and consists of five tools: Home, Travel, Travel Tools, Message Center, and Administration.

Accessing DTS - Administrative Functions

There are more entries in the “Travel” menu. First, Trips Awaiting Action are used to access documents in the routing process. Second, Traveler Lookup, which looks up other people’s travel documents.

Third, Cross Org Document Lookup is used to search for cross-organization-financed travel documents.

Next, the Traveler Tools menu has several derivative menus, such as Distance Calculator, Government Meal Rate Table, Mileage Rates Table, Per Diem Rate Lookup, Per Diem Rate Notes, And Routing Chain Lookup.

Further, Message Center provides access to DTS Travel News and DTS Notices.

Finally, Administration provides access to available administration tools. This menu is only available to Routing Officers and DTAs.

3. Quick Links

The DTS Dashboard has five shortcut tiles that lead to the same location using different tools. Your current DTS entitlement and access level determine which shortcuts appear on your screen. Traveler links are different from DTA links. These Quick Links are visible only on the DTS dashboard.

Accessing DTS - Quick Links

4. My Travel Documents

Accessing DTS - My Travel Documents

My Travel Documents contain three main areas:

  • Document types: Allow you to select the type of travel documents you want to display. Options include Authorizations, Vouchers, Local Vouchers, and Group Authorizations.
  • Document list: The documents you select in the document types will be displayed in the document list.
  • Document creation: This allows you to create new documents.

Trouble Logging into DTS? Check Your Pop-Up Blocker

Users of DTS have reported having problems logging onto the system due to technical difficulties. The pop-up blocker’s refusal to acknowledge DTS as a valid protocol is the root of many issues.

To fix the issue, you will need to add DTS to the list of sites that your pop-up blocker allows. If the website does not stay open for a sufficient amount of time for you to click the “Allow” button in the pop-up banner, it will be necessary to allow it via the settings manually.

The Pop-up Blocker Settings may be accessed in various ways, depending on your browser. You may find instructions for other browsers on the DTS Access page, which can be found at http://www.defensetravel.osd.mil/first_time_users.php. The instructions that are shown here are for Internet Explorer.

If you are using Microsoft Internet Explorer:

  1. To access the tools, use Alt+T.
  2. Choose the Pop-up Blocker option.
  3. Choose the settings for the Pop-up Blocker.
  4. Include the URL listed below in the list of sites that are permitted to be accessed: *.defensetravel.osd.mil

DTS Army Help Desk

The DTS Army Help Desk supports the Defense Travel System (DTS) and is available 24 hours a day, 7 days a week. The help desk can be reached by:

  • LIVE CHAT (available Mon-Fri 8 am – 6 pm ET except for federal holidays)
  • Create an online support desk ticket using TraX after logging in to Passport to access your account. (available 24/7)
  • Call: 1-888-Help-1-Go (1-888-435-7146) (available 24/7)